Frequently Asked Questions

Gaby B Designs creates personalized and custom products including apparel, drinkware, laser and wood creations, party and event decor, stickers, cake toppers, gifts, and more.

Some products are ready to shop, while others can be customized or created completely around your idea.

Absolutely! Custom projects are one of my favorite parts of Gaby B Designs.

If you have an idea that you don’t see in the shop, visit Start a Custom Project and tell me what you have in mind. I’ll let you know what’s possible and help bring your idea to life.

Yes! Not everything I can create will necessarily be listed in the shop.

Send me your idea, inspiration, desired quantity, and any important details, and I’ll see what we can create together.

Depending on the project, I work with materials and techniques including HTV (Heat Transfer Vinyl), DTF, DTG, sublimation, UV DTF, permanent vinyl, acrylic, wood, cardstock, and other specialty materials.

The method used depends on the product, design, quantity, and desired finish.

Many products are designed, personalized, assembled, finished, or produced by Gaby B Designs. Certain components or production methods may also be completed with the help of trusted suppliers or production partners.

This allows me to choose the production method that works best for each project while still personally managing your order and final creation.

Personalization depends on the product but may include names, wording, colors, graphics, photographs, logos, dates, and other design elements.

If you’re unsure whether something can be customized, just ask!

Yes! I can create custom apparel, polos, promotional items, event products, gifts, and other personalized pieces for businesses, teams, organizations, and special events.

For larger quantities, visit Business Branding or Start a Custom Project for a custom quote.

Yes. You can provide your own artwork, logo, photograph, or other design elements for a custom project.

Please make sure you have permission or the appropriate rights to use any artwork or images you submit. Higher-quality files generally produce better results, and I’ll let you know if your artwork needs to be adjusted before production.

For projects that require design approval, I may provide a digital proof or mockup before production.

Please carefully review names, spelling, dates, colors, sizes, and other personalization details before approving your design.

Contact me as soon as possible if you need to make a change.

Changes may be possible before materials are ordered, a design is approved, or production begins. Once your order reaches one of those stages, changes or cancellations may no longer be possible.

Most existing made-to-order and personalized designs require approximately 3–7 business days for production, depending on the product, quantity, complexity, and material availability.

If materials or blanks must be restocked, please allow approximately 5–7 additional business days. Fully custom projects may require more time and will be quoted individually.

If you need something by a specific date, please let me know before placing your order so I can confirm whether the timeline is possible.

• Ready to Ship: typically 1–3 business days.
• Made to Order & Personalized: typically 3–7 business days.
• Backordered materials: approximately 5–7 additional business days when a material, blank, or supply must be restocked.
• Fully custom projects: timing varies based on complexity, quantity, design approvals, and materials.

Processing time is separate from shipping transit time.

Rush service may be available depending on the product, quantity, materials, and current production schedule.

Contact me before ordering with the date you need your items. If I can accommodate the request, additional rush charges may apply.

Shipping rates are calculated based on the order, destination, package size, weight, and available shipping method. Your available options and shipping cost will be displayed at checkout.

Expedited shipping may be available at checkout depending on your order and destination.

Keep in mind that expedited shipping does not shorten production time unless a rush production arrangement has also been confirmed.

Yes. When tracking is available, you’ll receive tracking information once your order has shipped.

International shipping may be available to select destinations. Available shipping options will be displayed at checkout when applicable.

International customers may be responsible for customs duties, taxes, or import fees charged by their country.

Eligible non-personalized products may be returned within 7 days of delivery, provided they meet the conditions in the Shipping & Return Policy.

Because personalized and custom products are created specifically for you, they are generally final sale unless they arrive damaged, defective, or Gaby B Designs made an error in fulfilling your order.

Please contact me within 3 business days of delivery with your order number and clear photos showing the issue.

I’ll review the situation and work with you on an appropriate replacement or resolution when applicable.

Please review all personalization information carefully before submitting or approving your order.

Gaby B Designs is not responsible for incorrect spelling, dates, names, sizes, colors, or other information provided or approved by the customer.

If you notice an error before production begins, contact me as soon as possible and I’ll see whether it can still be corrected.

Non-personalized orders may generally be canceled or modified within 24 hours of purchase, provided they have not already been processed or shipped.

For custom and personalized orders, please contact me as soon as possible. Once materials have been ordered, a design has been approved, or production has begun, cancellation may no longer be possible.

Care depends on how your garment was decorated. As a general rule, personalized apparel should be washed inside out in cold water using mild detergent and dried on low heat or air dried. Avoid bleach, fabric softener, and ironing directly over the design.

Because HTV, DTF, DTG, and sublimation have slightly different requirements, please visit Care Instructions for complete information.

Hand washing is generally recommended for personalized drinkware to help preserve its appearance and finish.

Avoid abrasive cleaners, prolonged soaking, and extreme heat. Dishwasher and microwave suitability varies depending on the product and decoration method. Please follow the instructions provided with your specific item or visit Care Instructions.

Wood products should generally be kept dry and cleaned gently with a soft, dry or slightly damp cloth.

Acrylic should be cleaned with a soft cloth and mild soap when necessary. Avoid abrasive cleaners, excessive heat, and materials that could scratch the surface.

Available payment methods are displayed at checkout and may vary depending on your device and location.

Yes! Bulk pricing may be available depending on the product, quantity, design, and production method.

Use Start a Custom Project to tell me what you need and I’ll provide a custom quote.

From time to time! Subscribe to the Gaby B Designs email list or follow me on social media for new products, seasonal offers, and special promotions.

You can reach me through the Contact Us page, by email at gabybdesigns@gmail.com, or through WhatsApp Business at +1 (786) 387-0016.

I’ll respond as soon as possible during normal business days.