FAQ

 

1. General FAQs

What products do you offer?

We create custom-made products like personalized apparel, tumblers, ornaments, cake toppers, banners, stickers, magnets, party decor, and gifts for birthdays, weddings, holidays, and baby showers.

Do you take custom orders?

Absolutely! Visit our Custom Orders section to share your ideas, and we’ll bring them to life.

How do I place an order?

Browse our shop, customize your products, and add them to your cart. Leave special instructions at checkout or contact us directly.

 

2. Product FAQs

What customization options do you offer?

We personalize colors, text, names, and graphics on apparel, tumblers, ornaments, banners, stickers, and more.

How do I care for HTV, sublimated, or DTF clothing?

  • HTV: Wash inside out in cold water on a gentle cycle. Avoid bleach and tumble-dry on low.

  • Sublimation: Air-dry for best results and vibrant prints.

  • DTF (Direct-to-Film): Wash inside out in cold water on a gentle cycle. Avoid bleach and tumble-dry on low.

What materials do you use for your products?

We use high-quality materials like: HTV (Heat-Transfer Vinyl), Sublimation ink, DTF (Direct-to-Film), UV DTF, Acrylic, Cardstock, Glitter, Wood and more.

Each material is carefully chosen to ensure your custom creations are durable, vibrant, and beautiful!

How durable are your designs on clothing?

Our HTV, sublimation, and DTF prints are designed to last with proper care. If you notice fading or peeling prematurely, contact us for a replacement.

What if a product doesn’t meet my expectations?

Reach out within 7 days, and we’ll find a solution—whether it’s a replacement, repair, or refund.

 

3. Order & Shipping FAQs

How long does it take to process an order?

Personalized items take 5-7 business days. Order early for holidays and special events!

Do you offer express shipping?

Yes! Choose standard or expedited shipping at checkout.

Can I track my order?

Yes, you’ll receive a tracking number by email once it ships

What are the shipping costs?

Shipping costs depend on destination and package weight. View total costs at checkout.

Do you ship internationally?

Currently, we ship within the U.S. If you’re outside the U.S., contact us for options.

 

 

4. Returns & Refunds FAQs

What’s your return policy?

Non-personalized items can be returned within 14 days. Personalized items can be returned only if there’s a defect or error.

How do I start a return or exchange?

Email gabybdesigns@gmail.com with your order number and issue details.

What if my product arrives damaged?

Contact us within 48 hours of delivery with photos, and we’ll send a replacement.

 

5. Payment & Discounts FAQs

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

Can I cancel or modify my order?

You can modify or cancel within 24 hours of purchase. After that, production begins.

Do you offer bulk discounts?

Yes! Contact us for a custom quote on large orders.

Do you have promotions or discounts?

Subscribe to our newsletter for updates on seasonal promotions and special discounts!

 

6. Event & Holiday Product FAQs

Can I order seasonal products off-season?

Absolutely! Order anytime—some items may have longer lead times out of season.

Do you offer themed party decor?

Yes! We offer customized banners, toppers, and more for birthdays, weddings, baby showers, and more.

What do you recommend for weddings?

Our acrylic welcome signs, wedding invitations, and personalized gifts are perfect for weddings and bridal showers.

 

7. Custom Orders FAQs

Can I request a product not listed on your site?

Yes! Contact us with your idea—we love custom projects.

How long for a custom order?

Typically 7-10 business days. We’ll keep you updated throughout the process.

Can I change a custom order?

Changes are only possible within 24 hours of placing the order.

 

8. Care & Maintenance FAQ

How to care for sublimated mugs and tumblers?

Hand-wash to preserve the design’s vibrancy. Avoid dishwashers and microwaves.

How to store personalized ornaments?

Store in a dry, cool place, wrapped in tissue paper to prevent scratches.

 

9. Contact & Support FAQs

How can I contact you?

Email gabybdesigns@gmail.com or use the contact form on our website. We reply within 24-48 hours.

What are your business hours?

Our store is open 24/7. Customer service is available Monday to Friday, 9 AM – 5 PM (EST).

Do you offer gift wrapping?

Yes! Select gift wrapping at checkout for eligible products.

 

 

Still Have Questions?
We’re here to help! Feel free to reach out via our Contact Us page or email us at gabybdesigns@gmail.com. We look forward to assisting you!