Frequently Asked Questions
Have a question about ordering from Gaby B Designs? You’re in the right place! Below you’ll find answers to some of the questions I receive most often.
If you don’t see what you’re looking for, feel free to reach out — I’m always happy to help. 💕
General & Products
What does Gaby B Designs create?
Gaby B Designs creates personalized and custom products including apparel, drinkware, laser and wood creations, party and event decor, stickers, cake toppers, gifts, and more.
Some products are ready to shop, while others can be customized or created completely around your idea.
Do you take custom orders?
Absolutely! Custom projects are one of my favorite parts of Gaby B Designs.
If you have an idea that you don’t see in the shop, visit our Start a Custom Project page and tell me what you have in mind. I’ll let you know what’s possible and help bring your idea to life.
Can I request something that isn’t listed on the website?
Yes! Not everything I can create will necessarily be listed in the shop.
Send me your idea, inspiration, desired quantity, and any important details, and I’ll see what we can create together.
What materials and printing methods do you use?
Depending on the project, I work with materials and techniques including HTV (Heat Transfer Vinyl), DTF, DTG, sublimation, UV DTF, permanent vinyl, acrylic, wood, cardstock, and other specialty materials.
The method used depends on the product, design, quantity, and desired finish.
Are all of your products handmade?
Many products are designed, personalized, assembled, finished, or produced by Gaby B Designs. Certain components or production methods may also be completed with the help of trusted suppliers or production partners.
This allows me to choose the production method that works best for each project while still personally managing your order and final creation.
Custom Orders & Personalization
What can I personalize?
Personalization depends on the product but may include names, wording, colors, graphics, photographs, logos, dates, and other design elements.
If you’re unsure whether something can be customized, just ask!
Can you create products for businesses or organizations?
Yes! I can create custom apparel, polos, promotional items, event products, gifts, and other personalized pieces for businesses, teams, organizations, and special events.
For larger quantities, contact me for a custom quote.
Can I send you my own logo, photo, or design?
Yes. You can provide your own artwork, logo, photograph, or other design elements for a custom project.
Please make sure you have permission or the appropriate rights to use any artwork or images you submit.
Higher-quality files generally produce better results, and I’ll let you know if your artwork needs to be adjusted before production.
Will I see my custom design before you make it?
For projects that require design approval, I may provide a digital proof or mockup before production.
Please carefully review names, spelling, dates, colors, sizes, and other personalization details before approving your design.
Can I make changes to a custom order?
Contact me as soon as possible if you need to make a change.
Changes may be possible before materials are ordered, a design is approved, or production begins. Once your order reaches one of those stages, changes or cancellations may no longer be possible.
How long do custom orders take?
Most custom and personalized orders require approximately 7–10 business days for production, depending on the product, quantity, complexity, and material availability.
Large or highly customized projects may require additional time.
If you need something by a specific date, please let me know before placing your order so I can confirm whether the timeline is possible.
Ordering, Shipping & Pickup
How long does it take to process an order?
Ready-to-ship and non-personalized orders are generally processed within 3–5 business days.
Custom and personalized orders generally require 7–10 business days for production.
Processing time is separate from shipping transit time.
Do you offer rush orders?
Rush service may be available depending on the product, quantity, materials, and current production schedule.
Contact me before ordering with the date you need your items. If I can accommodate the request, additional rush charges may apply.
How much is shipping?
Shipping rates are calculated based on the order, destination, package size, weight, and available shipping method.
Your available options and shipping cost will be displayed at checkout.
Do you offer expedited shipping?
Expedited shipping may be available at checkout depending on your order and destination.
Keep in mind that expedited shipping does not shorten production time unless a rush production arrangement has also been confirmed.
Can I track my order?
Yes. When tracking is available, you’ll receive tracking information once your order has shipped.
Do you ship internationally?
International shipping may be available to select destinations.
Available shipping options will be displayed at checkout when applicable. International customers may be responsible for customs duties, taxes, or import fees charged by their country.
Do you offer local pickup?
Only add this question if you decide to enable local pickup in Shopify.
If you do, I’d word the answer based on exactly how you want pickup to work rather than promising a location or pickup schedule right now.
Returns, Problems & Cancellations
What is your return policy?
Eligible non-personalized products may be returned within 14 days of delivery, provided they meet the conditions in our Shipping & Return Policy.
Because personalized and custom products are created specifically for you, they are generally final sale unless they arrive damaged, defective, or Gaby B Designs made an error in fulfilling your order.
Please see our Shipping & Return Policy for complete details.
What if my order arrives damaged, defective, or incorrect?
Please contact me within 7 days of delivery with your order number and clear photos showing the issue.
I’ll review the situation and work with you on an appropriate replacement or resolution when applicable.
What if I made a mistake in my personalization?
Please review all personalization information carefully before submitting or approving your order.
Gaby B Designs is not responsible for incorrect spelling, dates, names, sizes, colors, or other information provided or approved by the customer.
If you notice an error before production begins, contact me as soon as possible and I’ll see whether it can still be corrected.
Can I cancel my order?
Non-personalized orders may generally be canceled or modified within 24 hours of purchase, provided they have not already been processed or shipped.
For custom and personalized orders, please contact me as soon as possible. Once materials have been ordered, a design has been approved, or production has begun, cancellation may no longer be possible.
Product Care
How should I care for my apparel?
Care depends on how your garment was decorated.
As a general rule, personalized apparel should be washed inside out in cold water using mild detergent and dried on low heat or air dried. Avoid bleach, fabric softener, and ironing directly over the design.
Because HTV, DTF, DTG, and sublimation have slightly different requirements, please visit our Care Instructions page for complete information.
How should I care for mugs and tumblers?
Hand washing is generally recommended for personalized drinkware to help preserve its appearance and finish.
Avoid abrasive cleaners, prolonged soaking, and extreme heat. Dishwasher and microwave suitability varies depending on the product and decoration method.
Please follow the instructions provided with your specific item or visit our Care Instructions page.
How should I care for wood or acrylic products?
Wood products should generally be kept dry and cleaned gently with a soft, dry or slightly damp cloth.
Acrylic should be cleaned with a soft cloth and mild soap when necessary. Avoid abrasive cleaners, excessive heat, and materials that could scratch the surface.
More detailed information is available on our Care Instructions page.
Payments, Discounts & Support
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your device and location.
I would use this instead of listing Visa, Mastercard, PayPal, Apple Pay, etc. That way, if you ever change your Shopify payment settings, your FAQ doesn’t immediately become outdated.
Do you offer bulk pricing?
Yes! Bulk pricing may be available depending on the product, quantity, design, and production method.
Use Start a Custom Project to tell me what you need and I’ll provide a custom quote.
Do you offer promotions or discounts?
From time to time! Subscribe to the Gaby B Designs email list or follow us on social media for new products, seasonal offers, and special promotions.
Do you offer gift wrapping?
I would remove your current answer unless gift wrapping is actually configured as an option in Shopify.
We don’t want to tell customers to “select gift wrapping at checkout” if that option isn’t currently there.
How can I contact Gaby B Designs?
You can reach me through our Contact Us page, by email at gabybdesigns@gmail.com, or through WhatsApp Business at +1(786) 387-0016.
I’ll respond as soon as possible during normal business days.
Still Have Questions?
Have an idea, need help with an order, or just not sure where to start?
Reach out! I’d love to hear what you have in mind and help you figure out the best option. 💕
Visit our Contact Us page, email gabybdesigns@gmail.com, or message us on WhatsApp Business at +1(786) 387-0016.